Building strong customer relationships is essential for any business to succeed, and cleaning companies are no exception. Cleaning companies that can establish lasting relationships with their customers will likely enjoy increased loyalty and repeated business. In this article, we'll explore four ways cleaning companies can build lasting relationships with their customers. Be Reliable When you [...]
Every business has three main goals to achieve an increase in revenue. You don’t want to be on the same spot, rather, keep growing your business to increase in revenue. The three (3) main goals include the following: Increase income by winning more clients Innovate and create new experiences for existing clients Keep focus and [...]
You can deliver what you think is great service and still have unhappy customers if you are giving them something other than what they are expecting.
To make sure the consultative process works, here are some pitfalls distributors should avoid. Tuscaloosa, AL - Consultative selling is one of the most powerful selling techniques jansan distributors and account reps have available to market their products and services. According to Michael Wilson, vice president of marketing for AFFLINK, developer of the [...]
By figuring out what basic behavioral type you are dealing with, you can tailor your behavior and message. Editors note: On October 27, 2016, Derek Christian and Liz Trotter gave a presentation for ISSA called Making All Customer Types Happy. We’ve asked them to share some information about their presentation here. In our ISSA [...]
Speaker previews address and breakout session for this month's cleaning convention I am thrilled to be delivering a keynote address and conducting an interactive workshop at this years’ ARCSI Conference. As I prepared for both the Keynote and breakout, I focused on trying to deliver the following takeaways for you and your teams. First [...]
It’s hard to believe that the convention is less than 2 months away. I’ve been going to the convention since ARCSI first began – it must be at least a decade now! For the past few years I’ve contemplated whether or not it was a good use of resources. After all – I’ve heard [...]
Innovative cleaning business charges by number of guestsTwo young entrepreneurs in New Zealand may be very late to the party, but their new cleaning business is off to a fast start. Rebecca Foley and Catherine Ashurst of Auckland, New Zealand have launched Morning-After Maids with a unique clientele: hungover party hosts. Their services include not only [...]
Artist disappointed when portraits of beggars and street children are scrubbed from outdoor display.City officials of Reims, France, had to apologize to commissioned graffiti artist Christian Guemy after failing to notify the city cleaning department not to remove any of his four installments, which appeared to be common graffiti, normally scrubbed from buildings. Lesson for [...]
It’s up to seven times cheaper to keep an existing customer than to acquire a new one.You may or may not know that it’s up to seven times cheaper to keep an existing customer than to acquire a new one. This fact alone places customer retention high on the agenda for many in the ultra-competitive [...]
