Measuring Success / KPIs
You can’t improve what you can’t measure, and CBT is committed to sharing the unique ways cleaning businesses can measure – and improve – how they are meeting expectations, achieving profitability, and growing towards their goals.
How to Reduce Technician Turnover
Technician turnover quietly drains cleaning-company profit. Learn how to calculate it, what a healthy rate looks like, and proven ways to reduce technician turnover.
Absentee Rate: The Core KPI That’s Quietly Eating Your Cleaning Margins
Your cleaning company’s absentee rate quietly drains revenue and morale. Learn how to calculate it, the under-7% goal, and proven ways to bring it down.
Customer Attrition Rate: The Red KPI That Decides Whether You Grow or Shrink
Your cleaning business customer attrition rate quietly caps growth. Learn to calculate it, hit the under-5% goal, and use consistency to bring it down.
Payroll Percent to Revenue: The Cost KPI That Decides Your Profit
Watch the full July Core KPI webinar on payroll percent to revenue. https://youtu.be/q0rip9lBcUM?si=Z6CXyb8126ajvW27 Payroll is the single biggest check your cleaning business writes — and the biggest lever on whether you keep any profit at the end of the month. […]
Rate Increase Per Year: The Cleaning KPI With the Most Profit Leverage
Your annual rate increase is the cleaning KPI with the most profit leverage. See why 1% on price can mean 10% on profit — and how to raise rates without losing clients.
Close Rate Per Week: The Core KPI That Turns Quotes Into Predictable Revenue
Your cleaning company’s close rate decides how much revenue is actually predictable. Learn how to calculate it, the ~30% top-quartile target, and how to raise it.
Quotes Per Week: The Core KPI That Tells You If Your Cleaning Business Is Growing
Quotes per week is the cleaning KPI that signals real growth. Learn how to calculate it, hit the 19-per-week benchmark, and quote more accurately to win.
Bill Rate Per Cleaning: How a 1% Price Increase Becomes 10% More Profit
Your bill rate per cleaning is the most direct lever on profit. Learn how to calculate it, why small price increases compound, and proven ways to raise it.
Monthly Operating Expense: The Cleaning KPI Fix
Your cleaning business’s monthly operating expense won’t fall by chasing cheap supplies. Learn the mindset shift and levers that actually grow margins.
The Skip Rate KPI: It’s About a Lot More Than Lost Revenue
Your skip rate KPI isn’t just lost revenue. See why a low skip rate protects routes, retention, and reputation — plus the benchmarks and fixes that work.
